Cloud
Your cloud, operated to a service level.
Monitoring, patching, backup, security posture, cost governance and change management for AWS, Azure and Google Cloud estates.
Sound familiar
Where this usually starts.
Building in the cloud is fast; running it well is continuous work. We operate cloud estates against a written service level: monitoring and incident response, patching and image management, backups, security posture, cost governance and change, all through infrastructure as code in your repository, so every change is reviewed and reversible and you are never locked to us.
Scope
What is included.
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Monitoring and response
Workloads, services and quotas monitored around the clock.
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Patching and images
Operating systems and base images kept current on a schedule.
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Backup and recovery
Backup policies enforced and restores tested.
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Security posture
Continuous configuration checks and remediation.
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Cost governance
Tagging, budgets, anomaly alerts and a monthly optimization review.
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Change management
Every change made through reviewed infrastructure code.
Reference architecture
A cloud estate with one design, from the edge to the second region.
Managed cloud runs the operating parts of the cloud architecture: the edge with its CDN and firewall, the network hub, managed databases, observability and the second region, kept healthy against a written service level.
What this service delivers here
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CDN and WAF
Serves what can be cached and filters what is hostile, at the edge.
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Network hub
One controlled path into every account and environment.
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Managed databases
Data in the region it has to stay in, encrypted and backed up.
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Observability
Every request traced and measured against its target.
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Second region
A standby that takes over if a region fails, to a target you set.
Before you start
Decisions to settle early.
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Which clouds and accounts are in scope
Taking over everything at once is rarely wise. We start with production accounts and extend from there.
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Who may change what
Developers keep the ability to change what they own through reviewed code. Platform changes go through us.
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How much resilience to buy
Multi-region designs cost more to build and run. The architecture review sets resilience against what an outage would cost.
Approach
How the work runs.
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Assess
Estate, risks and cost baseline
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Codify
Infrastructure brought under code
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Operate
Monitoring, patching and response
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Optimize
Monthly cost and posture review
Commercials
How it is bought.
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A fixed-fee assessment
We review the estate's security, backups, monitoring and cost, and record the risks of taking it over. You receive the readiness findings and a fixed onboarding price.
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A fixed-price build
Onboarding brings resources under infrastructure code, connects monitoring and backups, and agrees runbooks and escalation before we take responsibility.
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Running it afterwards
Operations then run monthly against the service level, with a monthly cost and posture review and a quarterly architecture review.
Start with the assessment.
Worked example
Builders who had become operators.
Say a software company's platform team built its AWS estate and now spends most of its time patching, answering alerts and approving console changes, while the product roadmap waits.
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Assess
We review the estate's security, backups, monitoring and cost, and record the risks of taking it over as it stands.
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Codify
Resources created in the console are imported into infrastructure code, so the estate is described in the repository rather than in memory.
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Operate
Our engineers take on monitoring, patching, backups and incident response under a written service level, with changes made through reviewed code.
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Optimize
Each month, cost and posture are reviewed with the platform team, and the agreed improvements are scheduled.
At the end, the platform team builds product again, changes to the estate go through review rather than the console, and the monthly bill has an owner.
An illustration
Where it goes wrong
What we design out.
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Console changes nobody can trace
Changes made by hand cannot be reviewed or reversed. Every change goes through code and review.
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A second region that was never tested
Failover that has never run will not work when needed. Regional failover is exercised on a schedule.
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A bill with no owner
Cloud costs grow when nobody reviews them. Spend is reviewed with you every month.
Outcomes
What it changes.
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Every change reviewed
Infrastructure changes go through code review, so nothing changes by accident.
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Incidents handled at any hour
Alerts are answered around the clock by engineers who know the estate.
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Spend with an owner
Costs are attributed and reviewed every month, so growth is a decision.
How you will know it is working
- Every change to the estate is visible in version control.
- Incidents are handled against the agreed response targets.
- Failover has been rehearsed, not only designed.
- Monthly spend is explained line by line.
You keep
What you have at the end.
Handover pack
five items
- Operational readiness assessment What is needed before we can run your estate safely: access, monitoring, backups and the documentation gaps.
- Infrastructure as code repository Every cloud resource described in version control, where each change is proposed, reviewed and can be undone.
- Runbooks and escalation paths What we do for each alert and incident, and who is called when, agreed with you.
- Monthly service and cost reports Incidents, changes, posture and spend for the month, with the actions agreed for the next.
- Quarterly architecture review How the estate has changed, where it could be cheaper, safer or more reliable, and what to do next.
The team
Who you work with.
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Cloud operations lead
Owns the service level, the monthly review and the quarterly architecture review.
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Cloud engineers
Run monitoring, patching, backups and changes through infrastructure code.
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Security and cost specialists
Keep posture and spend under review every month.
What we need from you
- Administrative access to the accounts in scope.
- Your repositories, or permission to create them.
- Escalation contacts and change approvers.
- Existing runbooks and architecture notes, however incomplete.
The same standards on AWS, Azure, Google Cloud and your own racks.
Questions
Questions we get asked.
Do you support all three major clouds?
Yes: AWS, Azure and Google Cloud, and hybrid estates that span them and on-premises platforms. The service level and the reporting are the same whichever cloud a workload runs in.
What if our estate was built in the console?
We bring it under infrastructure as code during onboarding, importing what exists rather than rebuilding it, so operations start from a reviewed and reproducible baseline.
Who holds the administrator credentials?
You do. We work through roles you grant and can revoke, with access logged, and the break-glass accounts remain under your control.
Can we take operations back in-house later?
Yes. Everything is in your repository and documented, and the agreement includes a defined handback.
What does the written service level cover?
Response targets for incidents by priority, the hours and scope of monitoring, patching windows, backup and restore commitments, change handling and reporting. It is agreed before the service starts, and the monthly report measures performance against it.
How do you handle changes our developers want to make?
Through pull requests against the infrastructure code, reviewed by our engineers and yours and applied by the pipeline. Developers keep the ability to change what they own, and the review catches the change that would have opened a storage bucket or broken a network route.
Do you work with our security tools in the cloud?
Yes. The providers' own tools, such as AWS Security Hub, Microsoft Defender for Cloud and Google Security Command Center, and the third-party posture tools most clients use, all fit into our operations. Their findings are triaged with the same priorities as operational alerts.
What happens during a major cloud provider outage?
We follow the runbook for the affected service: confirm the scope with the provider, fail over where the architecture allows it, and keep you informed. Afterwards, the quarterly review asks whether the architecture should tolerate that kind of outage, and at what cost.
Ask about your situation
Answered from this site, with its sources.
Where it is bought
Managed AWS, Azure and Google Cloud, by sector and region.
Sectors that buy Cloud
Often paired with
What usually comes next.
- Cloud
Cloud cost management (FinOps)
Cloud spend attributed, forecast and reduced without new risk. - Managed Security
Email, endpoint and cloud security
Phishing, malware and cloud misconfiguration stopped at the source. - Managed IT
Backup and disaster recovery
Backups that restore, and recovery that has been rehearsed.
CONTACT
Get your cloud engineers back to building.
Start with an operational readiness review of your estate. You get a list of risks and a plan to bring it under code.
- Senior-led
- Accountable
- Direct
- Fixed-price options
- Compliance-ready
- 24/7 capable
Prefer to talk it through? Call +92 (333) 32 11011
What happens next
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You pick the time
Tell us which providers you use and how the estate was built; we book the call around you.
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Thirty minutes, with an engineer
A cloud operations engineer discusses what runs today, who runs it and what keeps them busy.
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A written assessment
A written readiness assessment follows with the risks and a fixed onboarding price.