Questions we get asked most.

With a conversation, then a paid Technical Assessment for anything carrying real technical risk: a fixed-fee, one-to-three-day review producing a written findings document and a scoped fixed price for the build. It means our quotes are based on your actual systems, not guesses.

Fixed-price for defined scope, monthly retainers for ongoing operations, and time-and-materials only where scope genuinely cannot be fixed yet. Milestones and acceptance criteria are agreed before work begins.

Expandware Private Limited, incorporated in Pakistan under SECP Corporate Unique Identification Number 0351555, which you can verify with the regulator before signing anything. Clients in the United States contract with Expandware Corporation, a Delaware corporation. Engagements run under our master services agreement with a statement of work, a data processing agreement, and a service level agreement where one applies. Governing law and dispute resolution are agreed in the contract rather than assumed.

Engineering, operations and monitoring run from our secured facility in Pakistan, a certified Special Technology Zone (STZA) Enterprise: zero-phone production floors, biometric access, 24/7 monitoring, and network-level data loss prevention. Work that needs hands on hardware, such as a data center build or smart hands in a colocation suite, is done on site at your facility.

Senior engineers with a minimum of five years of production experience. The engineer who scopes your work delivers it, with a cross-trained backup and no relationship-manager layer in between.

We deliver for clients across North America, the UK, Europe, the Gulf and Pakistan, and further afield, and we schedule overlap windows around your business hours. Managed-services clients on Enterprise SLA have 24/7 coverage regardless of time zone.

Every engagement runs under our master services agreement with a data processing agreement, GDPR and CCPA provisions, and SOC 2-aligned technical and organizational measures. NDAs are standard before discovery when required.

You do. Code, documentation, and deliverables transfer to the client on payment under the terms of the statement of work, with full documentation and a structured handover.

Both. A large share of our work is inherited systems: audits, rescues, modernizations, and ongoing operations of platforms other teams built.

Every project closes with documentation, knowledge transfer, and a 30-to-90-day warranty period. Many clients continue into a managed services retainer with defined response targets and quarterly reviews.

Yes. We regularly deliver as an embedded senior capability next to internal engineers, with shared trackers, joint reviews, and honest handover at the end.

Thirty minutes, an engineer on our side, and a direct answer: what we would do, roughly what it costs to find out precisely, and whether we are the right fit at all. We would rather tell you the truth in a discovery call than oversell a six-month engagement.

Organizations worldwide. The United States, the United Kingdom, Europe, the United Arab Emirates and Pakistan each have a page setting out the rules buyers there are held to and who they contract with. The services are the same everywhere; what changes by region is the regulation, the contracting company and the hours that overlap.

Both, down to the firmware. We design and build data centers and server rooms, integrate and burn in racks and GPU servers, engineer storage and networks, and provide smart hands in colocation facilities, as well as the cloud, security and software work that runs on top.

Yes. We do not provide services to people, organizations or places subject to sanctions under the laws that apply to us, including United Nations, United States, European Union and United Kingdom measures, and we screen new clients before contracting. The Trade Compliance page sets out the policy.