--- title: "Managed Services" description: "Ongoing operational ownership under a real Enterprise SLA." url: https://www.expandware.com/solutions/managed-services/ section: "Solutions" topics: ["24/7/365 monitored production support under Enterprise SLA.", "Proactive patching, scaling, and cost governance.", "Incident response and root-cause analysis for every P1 and P2 event."] publisher: "Expandware Private Limited" --- # Managed Services Ongoing operational ownership under a real Enterprise SLA. Your systems, watched around the clock. Production does not fail during business hours by preference. Our managed operations give you a named engineer inside a 15-minute P1 response target, proactive patching and capacity work, and reporting that shows exactly what was done and why. What accountable operations look like. Managed services should create calmer operations: named ownership, clear response commitments, and evidence of the preventive work done between incidents. A clear path during an incident. Severity, escalation, communication, and recovery responsibilities are understood before an outage asks your team to improvise them. Preventive operational work. Patching, capacity planning, reliability improvements, and cost governance are treated as planned work, not deferred until the next failure. Reporting leaders can use. Service activity, trends, risks, and improvement priorities are surfaced in a regular operating rhythm, including quarterly reviews. What we deliver: - 24/7/365 monitored production support under Enterprise SLA. - Proactive patching, scaling, and cost governance. - Incident response and root-cause analysis for every P1 and P2 event. - Monthly and quarterly reporting with clear performance metrics. - Flexible retainer models scaled to your operational footprint. How an engagement runs: Detect, Monitored around the clock. Respond, Named engineer, 15 minute P1 target. Prevent, Patching, capacity, and cost governance. The result: Reporting you can act on, Root cause for every P1 and P2, reviewed each quarter. The service boundary is written down before it is tested. How engagements run. It starts with a paid assessment: Anything carrying real technical risk begins with a fixed-fee technical assessment, one to three days, producing a written findings document and a scoped fixed price for the build. Fixed price for defined scope: Once the scope is known from your systems rather than from a conversation, the build is priced as a fixed figure, with the assumptions it depends on written down alongside it. Monthly retainer for operations: Ongoing operational ownership runs on a monthly retainer against an agreed service level, so the cost of running a system is a number you can plan against. No hourly meters running against unknowns. Common questions: Q: Can you take over a system another team built? A: Yes. We begin with a transition and technical assessment so the service boundary, existing risks, access model, and operating runbooks are understood before an SLA starts. Q: What does a 15-minute P1 response target mean? A: For eligible Enterprise SLA clients, it is the target to acknowledge and begin coordinated response to a defined P1 incident. Recovery objectives and scope are agreed in the SLA. Q: What is actually covered, and what is not? A: The service boundary is written into the agreement: which systems, which hours, what counts as each severity, and what falls outside. Anything ambiguous at signing becomes an argument during an incident, so we resolve it at signing. Q: Do we get the same engineers each time? A: Yes. A named engineer owns your environment, with a cross trained backup so leave and time zones do not become your problem. You are told when that changes. Q: How do you handle changes we request, as opposed to incidents? A: Separately, and deliberately. Incidents are covered by the response targets; planned change work is scoped and scheduled. Mixing the two is how a support retainer quietly turns into an unmanaged project. Q: Can we exit without being stranded? A: Yes. Documentation, runbooks, and access stay current throughout rather than being assembled at the end, and the agreement includes a defined transition out. A retainer that is hard to leave is a retainer that stopped earning renewal. --- Canonical page: https://www.expandware.com/solutions/managed-services/ Site index for machines: https://www.expandware.com/llms.txt Full site text: https://www.expandware.com/llms-full.txt Expandware Private Limited. Inquiries: solutions@expandware.com, +92 (333) 32 11011.