--- title: "24/7 SOC and MDR" description: "A security operations center that monitors your endpoints, identities, cloud and network around the clock, and contains confirmed threats under agreed playbooks." url: https://www.expandware.com/services/managed-security/soc-and-mdr/ section: "Services" topics: ["Managed Security", "MITRE ATT&CK", "Microsoft Sentinel", "Microsoft Defender XDR", "CrowdStrike Falcon"] publisher: "Expandware Private Limited" --- # 24/7 SOC and MDR A security operations center that monitors your endpoints, identities, cloud and network around the clock, and contains confirmed threats under agreed playbooks. Detection and response that does not wait for morning. Attackers favor nights and weekends because that is when nobody is watching. Our security operations center watches continuously: telemetry from endpoints, identities, email, cloud and network flows into detection tuned to your environment, analysts triage every alert that matters, and confirmed threats are contained under playbooks you have approved in advance. You get a call when it matters and a written record every time. Where it usually starts: - Security alerts arrive by email and are reviewed when someone has time. - An EDR or SIEM was bought, but nobody has the hours to tune it or watch it. - A cyber insurer or a customer asks who monitors your environment out of hours. - A previous incident was discovered weeks after it began. What is included: - Continuous monitoring: Endpoint, identity, email, cloud and network telemetry watched around the clock. - Detection engineering: Rules tuned to your environment and mapped to MITRE ATT&CK. - Triage and investigation: Every relevant alert investigated by an analyst, and false positives tuned out. - Containment: Host isolation, account disablement and blocking under pre-approved playbooks. - Threat hunting: Proactive searches for activity the rules have not caught. - Reporting: Monthly reports on detections, response times and coverage gaps. Where it sits: The security operations center sits at the center of the security architecture: it collects telemetry into the SIEM, its analysts triage what detection raises, and containment acts on confirmed threats under playbooks you approved. Decisions to settle early: - Your SIEM or ours. Working in your SIEM keeps the logs in your tenant and your history intact; using our platform is quicker to start. Either way, you keep ownership of the data. - What we contain without asking. Isolating a laptop at night is usually right; isolating a production server may not be. Playbooks set the line for each kind of asset. - Which sources first. Every log source costs money to ingest. We start where the likeliest attacks would be seen and add sources as coverage gaps show. How the work runs: Onboard, Log sources connected and baselined. Detect, Rules tuned to your environment. Respond, Triage and containment by playbook. Improve, Coverage gaps closed every month. How it is bought: - A fixed-fee assessment: We review your log sources, existing detection tools and recent alerts, and map coverage against common attacker techniques. You receive the coverage gaps and a fixed onboarding price. - A fixed-price build: Onboarding connects the log sources in scope, baselines your environment, tunes detection and agrees response playbooks before we go live. - Running it afterwards: Monitoring and response then run monthly, around the clock, with monthly reporting and a quarterly review of coverage and threats. Worked example, an edr that nobody was watching. Say an engineering firm bought endpoint detection and response after a customer questionnaire, but its alerts go to an inbox read during office hours, and its cyber insurer now asks who watches out of hours. - Onboard: We connect endpoint, identity, email and cloud logs to the operations center and learn what normal looks like for the firm before tuning anything. - Approve: The firm's leadership approves playbooks in advance: which hosts we may isolate, which accounts we may disable, and whom we call at night. - Respond: When an alert shows a compromised account at the weekend, an analyst confirms it, disables the account under the playbook and calls the named contact. - Improve: Each month the coverage map is reviewed, and new detections are added where the firm's estate has blind spots. At the end, the firm can answer its insurer with a named provider and a record of response, and a weekend compromise is contained while it is happening rather than found on Monday. (An illustration, not a client account.) What you have at the end: - Detection coverage map against MITRE ATT&CK: Which attacker techniques your telemetry and rules can detect today, and where the blind spots are. - Response playbooks approved by you: What we do for each kind of threat, which actions we take without asking, and when we call you first. - Incident reports for every confirmed threat: What happened, what we did, what was affected and what to change, for each confirmed threat. - Monthly security operations report: Alerts handled, threats confirmed, response times and tuning changes, explained in plain terms. - Quarterly threat and coverage review: The threats relevant to your sector and estate, and the detection work planned for the quarter ahead. Standards and platforms worked with: MITRE ATT&CK, Microsoft Sentinel, Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne, Splunk, Elastic Security, Wazuh, NIST SP 800-61. Where it goes wrong, and what we design out: - Tools bought, nobody watching. Detection products raise alerts that someone must read at three in the morning. Analysts watch continuously and act. - Rules not tuned to you. Generic detections drown real threats in noise. Rules are tuned to your environment before they are relied on. - Containment without consent. Isolating the wrong server at the wrong time causes its own incident. Every action we take on our own is agreed in a playbook in advance. What it changes: - Threats caught early. Activity is detected in minutes or hours, not discovered weeks later. - Containment without delay. Approved playbooks mean an analyst can stop an attack at night without waiting for permission. - Answers for insurers and customers. Monitoring coverage and response times are documented for the questions they ask. How you will know it is working: - Confirmed threats are contained while they are happening. - Each alert that matters is investigated by a person. - You can show an insurer or customer who watches your estate out of hours. - Coverage gaps shrink month by month. Who you work with: - Security operations lead. Owns the playbooks, the monthly report and the coverage roadmap for your account. - SOC analysts. Triage and investigate alerts around the clock, and contain confirmed threats. - Detection engineer. Tunes and writes detections for your environment and maps coverage to attacker techniques. What we need from you: - Access to your security tools and log sources. - Approval of the response playbooks by someone with authority. - Contacts we can reach at any hour, and the order to call them. - Notice of planned changes that could look like an attack. Common questions: Q: Do you need us to buy a specific SIEM or EDR? A: No. We operate the major platforms, Microsoft Sentinel and Defender, CrowdStrike, SentinelOne, Splunk and Elastic among them, and recommend a change only where your current tools leave a gap that configuration cannot close. Q: What is the difference between a SOC and MDR? A: A SOC is the team and process that monitors and responds; managed detection and response is that capability delivered as a service, with containment included. What matters is that someone with the authority to act is watching at all hours. Q: Will you act without asking us? A: Only within the playbooks you approve, such as isolating an endpoint that shows ransomware behavior or disabling an account signing in from an impossible location. Anything outside a playbook is escalated to your named contacts first. Q: How quickly do you respond? A: Response targets are set by severity in the service agreement, and reported every month against what actually happened. Q: Which log sources should a SOC monitor first? A: Identity, endpoints and email, because most attacks pass through at least one of them. Cloud control planes and firewalls follow. We start with the sources that cover the likeliest attacks on your estate and add others as the coverage map shows where the gaps are. Q: How do you avoid drowning in false positives? A: By tuning detections to your environment before relying on them, suppressing known harmless activity with a recorded reason, and reviewing alert quality every month. An analyst investigates each relevant alert, and recurring noise becomes a tuning task rather than a habit of ignoring alerts. Q: Do we keep ownership of our security logs? A: Yes. Where the SIEM is yours, the logs stay in your tenant and we work in it with delegated access. Where we provide the platform, retention and export are agreed in the contract, and the data is returned or deleted when the service ends. Q: What is threat hunting? A: A proactive search by an analyst for signs of attack that no rule has flagged, starting from a hypothesis about how an attacker might operate in your estate. A hunt that finds something becomes an incident; one that finds nothing often becomes a new detection, so the same search runs automatically next time. Often paired with: Incident response, Vulnerability management and penetration testing, Identity and Zero Trust. --- Canonical page: https://www.expandware.com/services/managed-security/soc-and-mdr/ Site index for machines: https://www.expandware.com/llms.txt Full site text: https://www.expandware.com/llms-full.txt Expandware Private Limited. Inquiries: solutions@expandware.com, +92 (333) 32 11011.