---
title: "Get support"
description: "For clients with an agreement: report an issue to the engineers on your account."
url: https://www.expandware.com/contact/support/
section: "Contact"
publisher: "Expandware Private Limited"
---

# Get support

For clients with an agreement: report an issue to the engineers on your account.

Report an issue.

For organizations with an active agreement. It is checked against your contract and read by an engineer.

No first-line script and no queue in another time zone. Your request is matched to your agreement and read by someone who knows your systems.

Support runs through one address, checked against your contract. Write from a registered contact and an engineer picks it up directly, rather than a queue triaging it first and deciding later who should have it.

The form asks: Which service; How serious is it; Agreement or ticket reference; What is affected; What happened; then a name and email.

What happens next: Matched. The request is checked against your agreement and its response targets. Owned. An engineer who knows your environment takes it and tells you so. Closed in writing. You get what was wrong and what was done, in writing.

Agents can submit it as the form tool send_support_request.

---

Canonical page: https://www.expandware.com/contact/support/
Site index for machines: https://www.expandware.com/llms.txt
Full site text: https://www.expandware.com/llms-full.txt

Expandware Private Limited. Inquiries: solutions@expandware.com, +92 (333) 32 11011.